Legal
Terms of Service
Last updated: July 2026
These Terms of Service ("Terms") govern your use of Priority Reach's website and direct mail marketing services. By submitting a quote request, signing up for a campaign, or otherwise engaging our services, you agree to these Terms.
Services provided
Priority Reach provides Every Door Direct Mail (EDDM) campaign services, which may include postcard design, route selection, print production coordination, USPS EDDM filing, and performance tracking via scannable codes, as described in the plan you select.
Pricing and payment
- Pricing is quoted per drop, based on the plan and piece count selected at the time of purchase.
- Clients may choose a one-time drop or a monthly-commitment plan on the same route (3-month minimum, continuing month-to-month thereafter), which qualifies for a discounted rate as displayed on our pricing page at the time of purchase.
- Once a client begins a monthly-commitment plan, the first 3 consecutive drops on the agreed route are a required minimum; discontinuing before completing those first 3 drops may result in the difference between the discounted rate and standard one-time rate being due for drops already completed. After the 3-month minimum is met, the plan continues month-to-month until the client cancels.
- Piece counts and final pricing are confirmed against current USPS EDDM rates and route data before the first drop is scheduled, and may be adjusted if actual route size differs materially from the estimate provided at quote.
- Payment is due prior to each drop being placed into print production, unless otherwise agreed in writing.
Client responsibilities
- Clients are responsible for providing accurate business information, offer details, and any content, logos, or creative assets needed to produce the mailer.
- Clients are responsible for ensuring their offer, claims, and any licensing (such as contractor or business licenses referenced in creative) are accurate and comply with applicable law.
- Design revisions are limited to the number of postcard designs included in the selected plan; additional design work may be billed separately.
No guarantee of results
While direct mail is an effective marketing channel, Priority Reach does not guarantee specific response rates, lead volume, revenue, or return on investment from any campaign. Results depend on factors outside our control, including the client's offer, market conditions, and route demographics.
Route availability
Route selection is based on available USPS EDDM route data at the time of your campaign. We do not guarantee exclusivity of a given route to a single client unless explicitly agreed in writing, though we make reasonable efforts to avoid placing directly competing businesses on the same route within the same timeframe.
Cancellations and refunds
Once a drop has been submitted to print production, it cannot be canceled or refunded, as print and postage costs are incurred at that point. Requests to cancel or reschedule a drop prior to print production will be accommodated where reasonably possible.
Limitation of liability
To the fullest extent permitted by law, Priority Reach's total liability for any claim arising from our services is limited to the amount paid by the client for the specific drop giving rise to the claim. Priority Reach is not liable for indirect, incidental, or consequential damages, including lost profits.
Intellectual property
Clients retain ownership of their own logos, branding, and content provided to us. Priority Reach retains ownership of original design templates and creative frameworks we develop, unless otherwise agreed in writing.
Changes to these Terms
We may update these Terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.
Governing law
These Terms are governed by the laws of the state in which Priority Reach is organized, without regard to conflict of law principles.
Contact us
Questions about these Terms can be sent to hello@priority-reach.com.